Answered By: Joe Middleton Last Updated: Oct 18, 2018 Views: 42
If you are on campus, be sure your device is using the Hillspot wireless network, not the Guest network. Hillspot is the network intended for academic use. Guest is intended for visitors and does not permit access to many campus resources, including article databases. Before first using Hillspot, your device must be properly configured. Go to the Information Technology Knowledge Base, scroll down to the heading "Wireless Network Access", and click on the link for your operating system. If you have trouble configuring you device, contact the IT Help Desk in Duffy room 025, (508 565-1435).
If you are off campus and you are unable to access the library's online resources, try the following: First, review the instructions on the Help with Off Campus Access page. If after that you are still unable to access library resources, call the Library Desk and ask for help from a research Librarian , so one of us can work with you to figure out the problem.